Customer Service Manager

Remote

Full Time

Manager/Supervisor

Job Title: Customer Service Manager

Working Days and Hours: Mon - Fri, 08:00 AM - 4:30 PM (UK Hours)

Location: Remote/Online

Salary: Attractive Top of Market Salary (paid in GBP/USD)

Palm Outsourcing helps international companies find talent in Egypt.

Please note, we will only be considering excellent applicants with solid demonstrable experience. If you do not have clear and evidenced experience, you will be immediately rejected, so please do not apply.

Contrastingly if you feel you are a right fit relative to the requirements below, please proceed.

Opportunity Overview

The client is a quality-focused company in the home decor and lighting industry, based in the UK. They are renowned for transforming spaces with their exclusive lighting products, driving significant advancements in home lighting solutions. This role offers the chance to work on important customer service projects and initiatives in the lighting industry. As a pivotal member of our client's team, you will be involved in a range of activities that drive customer satisfaction and product excellence, helping to shape the future direction of the company.

Role Description

We're looking for a Customer Service Manager to join our client's team. If you're an enthusiastic and detail-oriented professional who wants to contribute to the world of home lighting and decor, while gaining experience from a well-established company with a strong market presence, offering long-term job security and ample opportunities for professional growth, this could be the opportunity you've been looking for. You'll play a crucial role in providing exceptional customer service through various channels, driving customer satisfaction and supporting the company's commitment to quality. This position offers significant opportunities for personal and professional growth within a dynamic and values-driven environment.

Key Responsibilities

Customer Engagement - Handle incoming customer inquiries via phone, email, and chat, providing prompt and professional responses.
Product Knowledge - Develop and maintain a comprehensive understanding of products to offer accurate advice and recommendations.
Order Tracking - Monitor shipments and assist customers with inquiries related to delivery status or product issues.
Problem Resolution - Address and resolve customer complaints or concerns, ensuring high levels of customer satisfaction.
Quality Assurance - Contribute to maintaining the company's commitment to quality by providing feedback on product performance and customer experiences.
Team Collaboration - Work effectively with other team members to ensure consistent and excellent customer service across all channels.

Minimum Qualifications

Customer Service Experience - Minimum of 2 years experience in a customer service role, preferably in retail or e-commerce.
Communication Skills - Excellent verbal and written communication skills in English, with the ability to articulate complex information clearly and concisely.
Technical Proficiency - Familiarity with customer service software, CRM systems, and Microsoft Office suite.
Problem-Solving Abilities - Strong analytical and problem-solving skills, with the ability to think on your feet and make sound decisions.
Adaptability - Flexibility to work in a fast-paced environment and ability to handle multiple tasks simultaneously.
Product Knowledge - Interest in or knowledge of home decor and lighting products is a plus.

Company Benefits

Top-of-the-market pay.
Remote working.
Potential for flexible working schedule (please ask about this).
Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.

Thank you for taking the time to apply, we look forward to reviewing your application.

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